Who is Welzijn Lelystad Foundation?

Stichting Welzijn Lelystad, established and with offices at De Schans 1909, 8231 KM, in Lelystad and registered with the Chamber of Commerce under number 39077518 (hereinafter referred to as: SWL) is an initiative of Lelystad Municipality to support residents in the social basis and to prevent heavier care.

SWL processes personal data in accordance with the General Data Protection Regulation (hereinafter AVG) and other privacy laws and regulations. This privacy statement provides information on how we handle your privacy.

Applicability

This privacy statement applies to the processing of (personal) data provided to us by residents and other contact persons when applying for and using our services, when you request information, make a contact request or otherwise contact us.

We process personal data in the context of supporting youth and care and welfare of the residents of Lelystad municipality in order to provide them with the fullest possible assistance. SWL does this on behalf of Lelystad municipality.

What personal data does SWL process?

Lelystad municipality has a statutory duty to meet assistance needs and assist residents. SWL carries out much of this work on behalf of Lelystad municipality, both in understanding the resident's need for help and preventing (further) care.

SWL collects contact data such as name, address, place of residence, telephone number and e-mail address. SWL may also collect data on behalf of Lelystad municipality in connection with a resident's request for help or assistance. Lelystad municipality has a legal basis to process your personal data for these purposes, for example on the basis of the Social Support Act 2015, the Youth Act, the Participation Act or the Integration Act.

Image material

SWL regularly organises activities for the citizens of Lelystad and we consider it essential to show in our publicity that we are there for residents. Photography of individuals is an important part of this.

For (small) events or activities where registrations or applications are required and run through SWL, it will be made known at the time of registration or application that photographs may be taken and your permission to take and publish visual material will be requested.

If visual material, such as photos, is taken and published from SWL at a public (without registrations through SWL) or closed event (but with large numbers of participants), visitors are informed about it in advance or on the spot. In doing so, it will be made clear what visual material may be used for and how to object.

Camera surveillance

In the community centres De Dukdalf, Hanzeborg and Zuiderzee, camera surveillance is used as a tool to secure people and property. The use of cameras is one of the tools to ensure the social and physical safety of staff, volunteers and visitors at these locations.

In the 'Your rights' section, you can read how to object or request deletion in relation to your personal data (and therefore also visual material).

Why does SWL process your personal data?

We process personal data for the following purposes:

• Neighbourhood mediation;
• Determining, providing and preventing care for residents, for example by the social neighbourhood team;
• Guiding and supporting young people to prevent school dropout, escalation within the family, preventing specialist youth care and identifying appropriate resources;
• Supporting refugees to participate in Lelystad society;
• Support residents in being better able to read and write the Dutch language;
• For residents to use our transport service;
• Reserving community rooms for the benefit of residents;
• To be able to execute an agreement with a stakeholder;
• Enquiries and complaints to be dealt with;
• To respond to a contact request via a contact form. We will process your data for as long as the contact lasts.
• To send our newsletter. You can unsubscribe from receiving the newsletter at any time by clicking on the unsubscribe link, found at the bottom of the e-mail.

Apply

In case you decide to apply to SWL, we handle your personal data with care. The personal data we process are name, address, place of residence, telephone number, e-mail address and details from your CV. Should you not be considered for the vacancy, your data will be deleted within four (4) weeks. If we want to keep your data on file for a longer period for a future vacancy, we will ask for your permission. In case you start working for us, the (personal) data from the personnel file will be kept for a maximum of two (2) years after leaving our employment. The statutory retention period for the Tax Authorities is a maximum of seven (7) years.

Legitimate interests

SWL may also process your data when this is necessary for the protection of its legitimate interests, unless your interests, fundamental rights or freedoms prevail. When determining whether processing can take place on this legal basis, a prior balancing of interests between the interests of SWL and the interests of data subjects will therefore take place. Processing for the purpose of the resident's request for help, for example (when a prior and careful weighing of interests has been made and is in SWL's favour) may take place on this legal ground.

Use of my personal data by third parties?

We do not provide your data for commercial purposes. We may, however, provide your personal data to third parties when necessary for our service to you in connection with your request for help, if we have obtained your consent or to comply with a legal obligation.

In addition, SWL uses third-party services, such as IT suppliers for our website and administration systems. To the extent these third parties process personal data in the performance of their services, they are to be considered processors. We conclude agreements with all our processors that guarantee the protection of your personal data.

We may transfer your data to countries outside the European Economic Area (EEA). In this case, we ensure that your personal data remains well protected. We only transfer your data to countries outside the EEA if the country in question is subject to an adequacy decision, appropriate safeguards are in place, e.g. if we have an agreement with the recipient that includes model provisions established by the European Commission or there is a specific exception.

How will my personal data be secured?

SWL has taken appropriate technical and organisational measures to secure your personal data against loss or any form of unlawful processing. Insofar as third parties process (personal) data on behalf of SWL in the performance of services, they are obliged to apply an appropriate level of security.

Only employees whose job requires access have access to your data. We use your personal data only for the purposes for which it was obtained and compatible purposes.

How long will your personal data be kept?

Insofar as we process personal data for our own purposes, personal data will be deleted in case it is no longer necessary for the purpose for which it was collected. In case SWL processes personal data on behalf of Lelystad municipality or another organisation, clear agreements have been made on how long personal data may be retained.

Are you a business relation of SWL?

SWL uses the contact details you provide and professional data about your work and employer to execute the agreements made with you and to deliver (or have delivered) the agreed services, products and information. Your (personal) data will be kept for a maximum of seven (7) years after the end of the agreement.

Social media buttons

Our site includes social media buttons. With these, the operators of these services collect your personal data. Please read the privacy statement of these providers to read what they do with your (personal) data that they process via these cookies.

Cookies

To serve you better and more personally, SWL uses cookies and similar techniques on its website (hereinafter referred to as cookies). With these, SWL tracks your behaviour on our website. Based on this, we can offer services that match your needs or interests and optimise our website. We explain in this statement which cookies we may place and what function they have.

Functional cookies

Our functional cookies are necessary for the functioning of our website. Therefore, you cannot refuse them. These cookies help us recognise your language or country, see whether you are visiting our website from a PC, tablet or phone and help tailor your user experience accordingly.

Analytical cookies

Your use of our site is analysed using analytical cookies, such as Google Analytics and Koko Analytics. Visits to this website are recorded under a unique (but anonymous) ID, which allows us to recognise you as a new or returning visitor. With these cookies, we measure the effectiveness of the website and the information displayed; we do not look at individual browsing behaviour. Using this information, we try to make the website ever so slightly better. We have set these cookies so that they have little impact on privacy. We therefore do not need to ask permission for them. They are placed with every visit.

Your rights

Under the AVG, you have a number of rights. For example, you can ask us to see your data. You can also ask us to change your data or you can request that your data be deleted, object to processing or have processing restricted. Finally, you can ask us to transfer all (personal) data we process about you to another organisation. Insofar as this is possible within the legal framework, we will cooperate with your request.

To exercise your rights, please contact us directly at fg@welzijnlelystad.nl/en

Changes

SWL is entitled to make changes to this privacy statement. Therefore, please read this privacy statement regularly.

Data protection officer

SWL has appointed a data protection officer (FG). The FG is independent and monitors SWL's application and compliance with the rules of the AVG. The Personal Data Authority (AP) supervises the application of privacy legislation.

If you believe that SWL is not processing your personal data in accordance with this privacy statement or you have any questions and/or comments about this privacy statement, please contact us at fg@welzijnlelystad.nl/en. We will try to reach a solution together. If desired, you can file a complaint with the AP.

This document was last amended June 2024.

About this Privacy Statement

Questions or comments about our Privacy Statement? If so, please feel free to contact us: privacy@welzijnlelystad.nl/en.